Frequently Asked Questions

Select Register, enter your name, email address, date of birth and province, choose a password and accept the Terms and Conditions and the Privacy Policy. Your account is created straight away and you are signed in.

Before real-money play and withdrawals we verify your identity, so use your real details. The full sequence is described step by step on How It Works.

You must be 18 or older, or older where your province sets a higher minimum age. The age question on your first visit is only a first check; your date of birth is verified against your ID during verification, and accounts belonging to anyone under age are closed.

Adults who live in a Canadian province or territory where online gaming with this operator is permitted, who are not self-excluded and who do not already hold an account. Games open only in authorized locations: if you are signed in from a location that is not covered, a game shows a message that it is not available in your region.

Details are in the eligibility section of the Terms and Conditions.

No. Each person may hold one account. Duplicate accounts are closed, and promotions or loyalty points obtained through them are removed. If you have forgotten your password, use the reset link on the Log in page instead of opening a new account.

Verification (often called KYC) confirms that you are of legal age, that the account is really yours and that payments are not linked to fraud or money laundering. Canadian and international rules require it before real-money play and before any withdrawal is paid.

It also protects you: nobody else can withdraw from your account with your details.

Usually a valid government photo ID (passport, driver’s licence or provincial ID card) and a proof of address issued in the last three months, such as a utility bill or bank statement. For some payment methods we may ask for proof that the method is in your name.

Documents are used only for verification and are handled as described in our Privacy Policy.

Your province is recorded at registration, and your location is checked again before a game opens, using your connection details. If the check shows you are outside an authorized area, the game does not open and you see a message explaining that it is not available in your region. You can then contact technical support or try again later.

The lobby lists 104 games: video, classic and jackpot slots, live blackjack, roulette and baccarat, other live tables and game shows. Every card names the studio — Pragmatic Play, Evolution, NetEnt, Hacksaw Gaming and others — and its category.

Each spin result is decided by a certified random number generator inside the studio’s game; previous spins do not affect the next one. The paytable and the return to player (RTP) are shown in the game’s information screen. RTP is a long-term average across very many spins, not a promise for a session, so you should expect to lose money over time.

Live dealer games stream a real table — blackjack, roulette, baccarat — from a professional studio in real time. You place bets on screen, a dealer deals the cards or spins the wheel, and the studio settles the result. Game shows add a presenter, wheels and ball draws. See the live tables.

No. Games open only for registered, signed-in players who are 18 or older, so there is no free-play mode on this site. If you are signed in from a location that is not covered, a game shows a message that it is not available in your region.

Yes. The site works in any up-to-date mobile browser on iPhone and Android, with no app to install. Slots and live tables adapt to portrait and landscape, and your limits and breaks apply on every device.

Yes, to verified players where permitted. Current promotions are a weekly slot tournament, a monthly live casino leaderboard and a loyalty points boost, listed on the home page with eligibility and end dates. Nothing is credited without your opt-in.

When a promotion uses a code, the code and where to enter it are stated in that promotion’s terms. A code only works during the promotion period, for eligible accounts and once per account unless the terms say otherwise. Self-excluded accounts and accounts on a break cannot use promotions.

A wagering requirement is the amount you must stake before funds from a promotion can be withdrawn — for example, a requirement of 30× on a credited amount means that amount times 30 must be wagered. Not every game counts equally. Each promotion states its own requirement, if any, in its terms.

Every promotion card has a Terms link, and the general rules are in the Promotions and Bonus Conditions sections of our Terms. Read them before you opt in; if anything is unclear, ask support first.

A points program with five levels — Spark, Glow, Flare, Blaze and Mojo. Levels are reached by points earned through qualifying play, never by deposit size. What each level unlocks is set out in the program rules before it applies; nothing is promised in advance. See the loyalty overview.

Points are earned on settled real-money bets in slots and live games. Bets placed with promotional funds, cancelled bets and play on excluded games do not earn points. The earning rate for each game type is listed in the loyalty rules.

Sign in and open My account: your current level and point balance are shown there. You can opt out of loyalty messages in your account preferences at any time.

Cards (Visa, Mastercard), Interac, iDebit, e-wallets such as Skrill and Neteller, Paysafecard for deposits and digital currency, depending on your province and the payment provider. The payment methods table shows which support deposits and withdrawals; the cashier shows the minimum and maximum amounts once your account is verified.

Open the cashier, choose a method in your own name, enter an amount in CAD and confirm. Your own deposit limit is checked first, and a deposit that would exceed it is refused. We do not charge deposit fees of our own; a provider may apply its own.

Request a withdrawal from the cashier to a verified method in your name, usually the one you deposited with. Your identity must be verified, and further anti-money-laundering checks may be required before a payment is released. Processing times depend on the method and are shown in the cashier. More on How It Works, step 10.

In My account you can set deposit, loss and session limits per day, week or month and turn on reality checks. Lowering a limit takes effect immediately; raising it waits seven days while the old limit stays in force. Details are on the Responsible Gambling page.

Choose a cooling-off period of 24 hours, 7 days or 30 days in your account. During the break you cannot open games or join promotions, and it cannot be ended early. You can still log in to view your account and withdraw your balance.

Open My account → Responsible gambling, choose Self-exclusion and a period of 6 months, 1 year or 5 years, tick the confirmation and submit. It starts at once, cannot be shortened and stops all marketing. If you cannot log in, write to support@playmojoco.slonik.store; support organizations are listed on the Responsible Gambling page.