Cooling-off break
A short pause of 24 hours, 7 days or 30 days. Games and promotions close; the break cannot be ended early.
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Player protection
Self-Exclusion
If gambling has stopped being fun, self-exclusion closes your access to games, deposits and promotions for at least six months — or permanently. It starts at once and cannot be reversed on impulse.
01Your options
Self-exclusion with us
Closes PlayMojo Casino for a fixed period of at least six months, or permanently. Marketing stops and new accounts are refused.
6 months1 year5 yearsPermanent
KGC Comprehensive Self-Exclusion
A permanent exclusion from every operator authorized by the Kahnawà:ke Gaming Commission, requested from the Commission.
Permanent
02Self-exclude in your account
- 01
Log in and open the section
Go to My account → Break & exclusion. You can do this on any device.
- 02
Choose a period
Pick 6 months, 1 year, 5 years or Permanent. If you are unsure, choose the longer period — it can be extended later but never shortened.
- 03
Confirm
Tick the confirmation box and submit. The exclusion starts immediately and the end date is shown in your account. The request is recorded with the date and time.
03Self-exclude by request
If you cannot log in, or prefer to ask a person, write to support@playmojoco.slonik.store or use the contact form with the category “Responsible Gambling”. Include your full name, date of birth, the email address of your account and the period you want. We apply the exclusion as a priority, no later than 24 hours after receiving the request, and confirm it in writing.
04What changes
- You cannot open games or place bets until the end date.
- Deposits are refused by the cashier.
- Promotion opt-ins are cancelled and new ones are refused.
- All marketing stops at once — email, offers and loyalty messages.
- New accounts with your name and date of birth are refused at registration.
- The period cannot be shortened or cancelled, only extended.
05Your remaining balance
Self-exclusion never freezes your money. You can still log in and withdraw your full available balance to a verified payment method in your name; withdrawals remain open throughout the exclusion. If you cannot log in, write to support: once your identity is confirmed we pay the balance out to the method you deposited with. Pending withdrawals continue to be processed as normal.
06When a period ends
A fixed-period self-exclusion does not reopen your account by itself. When the period is over, the account stays closed until you ask support in writing to reopen it; it reopens 24 hours after the request, so the decision is never made in the moment. A permanent self-exclusion cannot be reopened. Marketing does not restart unless you opt in again.
07Comprehensive Self-Exclusion (KGC)
The Kahnawà:ke Gaming Commission runs a Comprehensive Self-Exclusion program. It excludes you from every online gaming site operated under a Commission authorization — not just PlayMojo Casino.
How to apply
- Write to the Commission at exclusion@gamingcommission.ca and ask for the Comprehensive Self-Exclusion form.
- Complete the form with your identity details and the accounts you hold, and return it with a copy of your photo ID as the Commission instructs.
- The Commission notifies authorized operators, including us. We close your account to play, stop all marketing and pay out your remaining balance.
What to know
- Comprehensive Self-Exclusion is permanent.
- It applies across all operators authorized by the Commission.
- You can self-exclude with us at the same time, so the exclusion applies here immediately while the Commission processes your request.
08Help and support
Self-exclusion works best together with support. Free, confidential help lines for every province are listed on our Responsible Gambling page, and our support team can talk you through the options before you decide.
Ready to take the step?
It takes a minute in your account, or one email to support.
